- Desired state
- Stronger self-leadership, reflection as a way of working, better decisions and customer understanding, clearer closing and stronger results. Markku wanted a clearer thread in his sales work, with clear next steps and stronger conditions for doing business.
- Starting point
- Markku wanted to develop his self-leadership, understand himself better and create a clearer structure for reflection, decision-making and his sales work as Area Sales Manager. He wanted to understand his own patterns and improve the quality of decisions, customer dialogues and closing.
- Support provided
- The work began with Markku’s real working day and was connected to customer meetings, decisions, reflection and closing. The journey covered analysis and direction, self-leadership and self-awareness, structured reflection, customer and colleague perspectives, a coherent sales process, and ongoing feedback and adjustments.
- Progress
- Markku became more aware of his own patterns and how his actions affect customers and colleagues. Reflection before and after important situations led to more considered choices and clearer priorities. A coherent thread connected preparation, customer needs, next steps, follow-up and closing.
- Effect
- According to the follow-up, results improved through a better hit rate, clearer and more concrete closing, and better sales results. Markku describes a clearer sales process, better decision quality and a stronger ability to take customer dialogue all the way to a business deal.
Self-awareness became a tool for better decisions, a clearer sales process and stronger business results.
